Your Rights and Responsibilities
You have the right to:
- Receive considerate, respectful, age-appropriate, and private care in accordance with your needs that maintains your dignity and incorporates your values and beliefs.
- Receive complete information about your diagnosis, treatment options and alternatives, risks, and prognosis that is communicated in a format that is understandable.
- Make choices and participate in decisions regarding your treatment plan.
- Know the name and professional status of those with whom you interact.
- Expect effective communication that maintains confidentiality.
- Expect reasonable coordination of care between providers.
- Expect confidentiality of your medical record and billing information to the extent provided by law.
- Access your medical record for review.
- Expect a safe and secure environment for yourself and your property while receiving care.
You have responsibility to:
- Show respect to your provider and all staff with whom you interact as well as other patients.
- Provide accurate and complete health information to the best of your ability about your health, any medications taken.
- Cooperate with your therapist.
- Keep appointments and, when necessary, follow the cancellation policy.
- Pay bills promptly.