Your Rights and Responsibilities

You have the right to:

  • Receive considerate, respectful, age-appropriate, and private care in accordance with your needs that maintains your dignity and incorporates your values and beliefs.
  • Receive complete information about your diagnosis, treatment options and alternatives, risks, and prognosis that is communicated in a format that is understandable.
  •  Make choices and participate in decisions regarding your treatment plan.
  • Know the name and professional status of those with whom you interact.
  • Expect effective communication that maintains confidentiality.
  • Expect reasonable coordination of care between providers.
  • Expect confidentiality of your medical record and billing information to the extent provided by law.
  • Access your medical record for review.
  • Expect a safe and secure environment for yourself and your property while receiving care.
You have responsibility to:
  • Show respect to your provider and all staff with whom you interact as well as other patients.
  • Provide accurate and complete health information to the best of your ability about your health, any medications taken.
  • Cooperate with your therapist.
  • Keep appointments and, when necessary, follow the cancellation policy.
  • Pay bills promptly.
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